FRS EXPRESS des Iles Martinique

I’ve traveled to 65 countries and taken countless ferries, but this is by far the worst ferry company I have ever encountered. They canceled two full weeks of sailings just two hours before departure, with nothing more than a short email. No compensation, no assistance — only an instruction to request a refund by email. Travelers who needed to reach neighboring islands to fly home were left completely stranded. Many customers were forced to sort out food and accommodation for two weeks on their own, with no alternatives offered or even suggested. Utterly irresponsible company. Do NOT use them. Fly instead — seriously!

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The customer service in Martinique is horrible. Knowing that English dominant countries such as Saint Lucia and Dominica frequent Martinique I only encountered 1 person who spoke English near the ticket purchasjg area( a security who could not provide any information). I do understand and speak some French so I could get through but more effort needs to put in place to remedy this. Another issue people were queued on a line for over 20 mins and an employee walked past without uttering a word as to when the ticket booth would be open. It was only after a 2nd pass by did a customer stop her to ask questions Lastly, the boat was delayed and not one announcement was provided by staff to assure passengers, some of whom had the trip cancelled the night before. Overall cleanliness of the boat, arrival times are great

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We arrived 90 minutes prior departure which was an hour prior to getting on the boat for departure. I wouldn’t have wanted to leave less time, as it took 40 minutes to exchange the digital ticket for a paper ticket. You can drop your baggage off if you want (we decided to do that so we could walk around the deck). You then go through security before waiting in the sitting area prior to departure. We were there for 5-10 minutes before getting on board. There is no messing around and our boat departed 5 minutes early. Very smooth crossing even though there was a breeze. Immigration the other end took about an hour.

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This is the cheapest way to get around to other islands, the process was pretty decent. If using ensure to have travel/medical insurance and proof of address to the country you’re visiting (if you’re going for more than one day).

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Moves you between caribean islands. Checkin starts 60min earlier but ok come come later if you are in a hurry. Tickets can be prepurched (makes things faster) or at the terminal. Boats in quite bad shape: broken / teared seats. To other directional toilets not working. Small kiosk that sells drinks and sandwiches If a lot of people will leave late, we left on Sunday from Domica to Martinique around 25min late.

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The dispatch lady working at the drop off area near the roundabout at the port for you guys need to be fired immediately. She is very unprofessional and disrespectful. She needs training in customer service. Every interaction with her was unpleasant. I do not have her name but she is an older lady. Even when approached about the directions to the washroom she became disrespectful. She pretended to not speak creole and English however we heard her speak very good English when she made certain announcements when passengers were rushing near the departure time. Please look into this immediately and provide customer service training to this very unprofessional worker and if she refuse to change please get rid of her.

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Ahhh, the 'joy' of waiting in queues for 2hrs (in Martinique). We arrived at noon, started the wait, boat was supposed to leave at 1:10pm and actually left at 2:30pm (virtually all that time spent crammed in the checkin queue). Then yet another hour long queue after arrival to St.Lucia in immigration. The ride is a bit bumpy, so sea-sickness medicine is a must for weaker stomachs 🤢

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The ferry itself is okay (as long as you get to sit inside, the upper deck is another story, literally). Motion sickness? The upper deck it is. The bigger problem is with how the relevant authorities deal with passengers during the check-in, security checks and border control processes... even documented disabled passengers have to stand there for way too long under less than comfortable conditions. When it takes nearly two hours to move from the boat to the border officers and there isn't a single spot where you can sit or lean on something, it can be quite a pain for the young and healthy as much as for the aged and injured...

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